Customer Service Management (CSM)
Offer your customers excellent service – with fast response times and maximum transparency.
All information on inquiries and orders is available to your team in the back office and field service at all times. Clear responsibilities, central search functions and the complete customer history ensure that you always have an overview – efficient, structured and customer-oriented.
Many channels, little overview - this is what customer service often still looks like
E-mails, phone calls, handwritten notes or spontaneous queries on site: customer inquiries reach you in many different ways – and often end up scattered in different systems.
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Media disruptions due to paperwork, emails & co.
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No central overview of open customer inquiries
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Unclear responsibilities & lack of data basis for clean order processing
➡ This costs time, unsettles your team – and looks unprofessional to the customer.
Central solution for all requests - regardless of the channel
Central solution for all requests – regardless of the channel
With a digital ticketing & order system, you can record customer inquiries centrally – whether by email, phone or directly via a QR code on the machine. Everything is bundled in one place and can be viewed immediately in a structured manner.
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One central point of contact for all channels – without any media discontinuity
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All information clearly arranged in one place – for fast & clean order processing
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Simple assignment to existing customers, assets or service orders
➡ This will make your customer service measurably better – and take the pressure off your team.
More transparency in service – with a central ticketing & order system
Bundle all customer inquiries in one system – whether they come in by phone, email, QR code or via your customer portal. This means you always haven an overview of open processes, priorities and responsibilities – and can respond to your customers faster and in a more targeted manner.
All information in one place - structured, transparent and available at any time
Coordinate all requests and orders in a central ticketing & order system. You can immediately see which requests are open, what has priority and who is currently responsible in the team – without any search effort.
- Clear responsibilities for efficient teamwork
- Central document management for all related information & files
- Seamless connection to your existing ERP system for consistent processes
➡ So everything stays in the right place – for faster responses and better collaboration
Keep an overview with evaluations - and manage your service in a targeted manner
Keep an eye on how many inquiries are open at all times, how quickly your team is responding and how satisfied your customers are. With up-to-date evaluations, you can manage your customer service based on data – instead of just reacting.
- Live overview of all inquiries & orders
- Evaluations based on current developments & KPIs
- Automatic recording of response times & customer satisfaction
➡ This allows you to identify bottlenecks at an early stage – and improve your service in a targeted manner
Keep an eye on the status in the ticketing & order system at all times
Whether new, in progress or already completed – you can see the current status of each request or order at a glance.
Thanks to clear priorities, tags and automatic assignment, you stay in control even when the volume is high.
- Status & person responsible immediately visible – without long searches
- Assignment of priorities, tags & descriptions for more structure
- Automatic recognition of customers & associated assets
➡ This allows you to work faster, in a more targeted manner – and with significantly less coordination effort.
First-class customer service thanks to Custer Service Management
Non-binding consultation with our experts ✔
Practical insights into your service processes ✔
Sustainable service growth – easy to implement with SIMPL ✔
Individual support from real contacts
We accompany you personally – with support that understands your industry. No call center, no script – just fast, direct help from people who really know SIMPL.
Intuitively developed for use on site
SIMPL also works where speed is of the essence: mobile, offline-capable, without long training periods. Your technicians will get to grips with it straight away – whether using a tablet or smartphone.
Made & hosted in Germany
Our servers are located exclusively in Germany, are ISO 27001-certified and GDPR-compliant. Do your customers require confidentiality? We provide it as standard.
