Emails, phone calls, handwritten notes, or spontaneous questions on-site: Customer inquiries come to you in many different ways—and often end up scattered across various systems.
Customer Service Managment (CSM)
Digital customer service for technical systems - structured, efficient and transparent
With SIMPL’s customer service management software, you can organize your technical customer service completely digitally. You can manage tickets, assignments and feedback centrally in one place and speed up your processes. This improves your overview, shortens response times and increases service quality.
Many channels, little overview - this is what customer service often still looks like
Media discontinuities caused by paper clutter, emails, and the like
No centralized overview of pending customer inquiries
Unclear responsibilities & lack of data to support efficient order processing
All the information in one place
With a digital ticketing and order system, you can centrally track customer inquiries—whether they come via email, phone, or directly through a QR code on the machine. Everything is consolidated in one place and can be viewed immediately in a structured format.
A single point of contact for all channels—with no disruption in media
All information clearly organized in one place for fast and efficient order processing
Easy assignment to existing customers, assets, or service orders
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Since the introduction of SIMPL, we have been systematically cataloging our annealing equipment and systems. As a result, we now have complete transparency regarding our entire installed base, including maintenance records. Customer inquiries can be submitted directly via the QR codes on the equipment, and the tedious task of printing out manuals is finally a thing of the past.
Ralf Bistritz
Authorized signatory at WELDOTHERM Gesellschaft für Wärmetechnik m.b.H.
A central overview of all assets – always at your fingertips
The Ticket System – Structured & Efficient
Coordinate inquiries and orders in a central ticketing system. You can immediately see what’s pending, what’s a priority, and who’s responsible.
Clear responsibilities
Central document management
Seamless ERP connection
Analytics & KPIs – Data-Driven Service Management
Keep track of how quickly your team responds and how satisfied your customers are.
Live Overview
Reporting based on current KPIs
Automatic recording of response times
Ticketing & Order Status – Always at a Glance
Whether open, in progress, or completed—everything at a glance, even when there’s a high volume of work.
Status and responsible parties are immediately visible
Priorities, Tags & Descriptions
Automatic recognition of customers and associated assets
Top-notch customer service starts with the right customer service management
Learn how to manage all customer inquiries in one place—and respond more quickly to every service request.
A no-obligation consultation with our experts
Customized insights into your service processes
Personal contact person
Achieve sustainable service growth with us
Intuitive operation that works right away
SIMPL is designed so that technicians, service managers, and workshop teams can start using it right away—without lengthy training or feeling overwhelmed.
Interfaces for any IT environment
Whether it’s SAP, Salesforce, Dynamics, ProAlpha, ABAS, or in-house developments—SIMPL integrates seamlessly and scales with your system landscape.
Made & Hosted in Germany
Your data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.
