Emails, phone calls, notes and shout-outs: requests come in from everywhere, and each one has to find its way to the right person by hand.
Ticketing- & Order System
Digital order management: from the first ticket to the completed job
With SIMPL’s digital order management, you control service and maintenance orders centrally in one system. You assign work orders faster, document everything seamlessly and create more transparency in day-to-day operations. That’s how you bring structure to your technical service – without paper notes, Excel or chaos.
When requests get lost and there is no overview
Requests scattered across inboxes, notes and people’s heads
No central status: Where does the case currently stand?
Duplicated work, because nobody sees who is already on it
Incomplete documentation, when it matters later on
All work orders in one place: simple, central, clear
In SIMPL, every request becomes a case with a clear status and ownership, from receipt through to invoicing.
One inbox for all channels: mail, phone, QR, portal
Every case knows the customer, the asset and the history
From ticket to order with a single click
"
Thanks to SIMPL, the days of paper shuffling in our company are finally behind us. We now capture customer requests and orders, including all relevant service reports and maintenance logs, centrally in a single solution. As a result, we not only have full transparency over all orders, but communication across the entire team has also improved noticeably.
Britt van Deursen
Division Manager at Wagner Eschweiler GmbH
The journey of a ticket through SIMPL
From receipt to invoicing: every step in one place, nothing gets lost.
The intake
Every request becomes a ticket, the AI pre-sorts it
Your service inbox is connected: the AI identifies the customer and the asset, classifies the request and sets the status and priority. Your team logs phone calls in seconds, and QR reports come in automatically.
Emails automatically become tickets, complete with customer and asset
AI classifies: repair, spare part, complaint
Phone requests captured in seconds, QR reports automatically
„Thanks to SIMPL, the days of paper shuffling are finally behind us. We now capture customer requests and orders centrally in a single solution.“
The case
Everything on the ticket: customer, asset, history
Every case is linked to the customer, contact person and machine, with earlier cases sitting right alongside.
Asset history and documents on the ticket
Ownership and priority at a glance
Earlier cases for the same machine instantly visible
From ticket to order
One click, and the job is on its way
If the case needs a technician, the ticket becomes an order: scheduled on the planning board, documented in the app.
Create the order directly from the ticket
Scheduling via drag & drop on the planning board
Ticket and order status stay connected
Status & collaboration
Statuses that understand your process
From intake to completion, everyone on the team sees where the case stands, in real time.
Custom statuses and order types that fit your workflow
Priorities and responsibilities visible to the whole team
Customers see the status in the portal, without calling
Completion
Cleanly completed, automatically documented
The report, times and materials land on the order, and with that in the machine history and ready for invoicing.
Service report created on the go, even via AI voice input
Times and materials captured directly on the order
Everything lands automatically in the machine file
Customer communication
All communication stays with the case
You write replies to the customer directly from SIMPL, with the entire history documented on the ticket instead of in personal inboxes. If a colleague is out, their stand-in immediately knows what was discussed.
Reply directly from the ticket, everything stays documented
Internal notes and customer communication cleanly separated
AI helps with wording and translates foreign languages
See ticketing in action with your own requests
Learn in 30 minutes how scattered requests become a seamless order process.
A no-obligation conversation with our experts
Concrete ideas for your service process
A personal contact
No preparation needed, just bring your questions
Frequently asked questions about the ticketing & order system
What is digital order management?
Digital order management means controlling service and maintenance orders in one system instead of via email, Excel and shout-outs: from the incoming request through scheduling to documentation and invoicing. Every case has a clear status, an owner and the complete history.
In SIMPL, what is the difference between a ticket and an order?
The ticket is the request: a customer reports an issue, by mail, phone or QR code. The order is the planned work behind it: with an appointment, a technician and a report. In SIMPL, the ticket becomes an order with one click, the two stay connected, and the status runs seamlessly until everything is done.
Can we define our own statuses and order types?
Yes, statuses and order types can be adapted to your process, whether repair, maintenance, installation or complaint, with the intermediate steps your team actually uses. That way SIMPL maps your workflow instead of forcing a foreign one on you.
How do phone requests get into the system?
Right during the call: your team creates the ticket in seconds, selects the customer and asset, and the machine’s history sits right alongside, often half the answer to the caller’s question. After hanging up, the case is documented instead of on a scrap of paper.
How do office staff and technicians work together on the same case?
Both see the same status: the office staff qualifies the ticket and schedules the order, the technician receives it in the app with all the information, history and documents, and their report flows straight back into the case. Internal notes and customer communication stay cleanly separated.
Intuitive operation that works right away
SIMPL is built so that technicians, service managers and workshop teams can start working with it immediately – without lengthy training and without feeling overwhelmed.
Offline capability for your technicians
Technicians can capture orders, forms and photos completely offline – everything is synchronized automatically as soon as a connection is available again.
Made & Hosted in Germany
Your data resides in certified German data centers. Perfect for machine builders and industrial companies with high compliance requirements.
