The Potentials Of New Technologies
Artificial Intelligence in Services & maintenance
Fed up with manual tasks such as creating service reports? Do you want to keep knowledge centrally available? Do you want it to be simple too? Talk to us and find out how artificial intelligence in services & maintenance can change your everyday life.
1 central location
for knowledge about your service
over 400.000 €
Savings through more efficient processes
New Artificial Intelligence Technologies can significantly improve your everyday work
Possible areas of application and advantages can be found here
Knowledge Management for the entire team
The service department often has a lot of data in the form of reports, manuals or histories. With SIMPL, all this data can be accessed directly – whether to solve specific problems or to provide targeted information on site at the customer’s premises.
- Collection of all relevant knowledge sources in one central location
- To solve specific problems based on historical data
- Machine or system-related customer support via a customer portal
Back Office Support
The processing of inquiries and orders in service is often characterized by intense communication and sometimes challenging problems. AI can provide support at various points.
- Summary of important information to the essentials
- Context-based creation of answers and translation of queries
- Creation of correlations based on customer or machine histories
Strong Field Service, thanks to Artificial Intelligence
The complexity of solving service and maintenance orders is enormous, especially for employees who contribute to solving problems on site. In addition, there are many manual activities such as searching for information or creating reports themselves. The use of AI brings the following advantages:
- Support with technical issues by summarizing all relevant information
- Automatic creation of service reports to reduce the amount of documentation required
- Comprehensive overview of past assignments and support with suggested solutions
“AI is a game changer for our internal processes. It's simply fun to do things at the touch of a button that used to take an hour in some cases.”
Sondermaschinenhersteller und InstandhaltungsunternehmenKunde von SIMPL
