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Checklist: Successful Service & After Sales

Checkliste für digitale Prozesse in Service und After-Sales

Service and after-sales processes are often complex – at the same time, they offer enormous potential for greater efficiency and customer satisfaction through targeted digitalization.

This checklist shows you three key areas that you can use to make lasting improvements to your processes:

  • the management of your Installed Base (EAM),

  • the customer service in the back office (CSM)

  • and the Field Service (FSM) on site.

Find out where your company currently stands – and which areas of action you should prioritize next.